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FAQ

Frequently Asked Questions

What is www.vrve.in's Cancellation Policy?

  • You can now cancel an order when it is in packed/shipped status, as long as the cancel option is available on Website/M-site. This includes items purchased on sale also. Any amount paid will be credited into the same payment mode using which the payment was made.

What is Vrve's Return and Exchange Policy? How does it work?

Vrve’s returns and exchange policy gives you an option to return or exchange items purchased on www.vrve.in for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don’t use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  1. Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  2. Self-Ship: If we don’t offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Vrve credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Vrve for same or different sizes of same style or for any other item of the same or different value from Vrvewithin the specified exchange period subject to your address being serviceable for an exchange.

I just cancelled my order. When will I receive my refund?

  • If you had selected Cash on Delivery, there is no amount to be refunded because you haven’t paid for your order. For payments made via Credit Card, Debit Card, Net Banking, or Wallet you will receive refund into the source account within 7-10 days from the time of order cancellation.

Can I modify the shipping address of my order after it has been placed?

  • Yes, You can modify the shipping address of your order before we have processed (packed) it, by updating it under ‘change address’ option which is available under ‘My order’ section of App/Website/M-site

How do I cancel my Order?

Tap on “My Orders” section under the main menu of your profile.